Desktop Management and Support Expert

6 days ago

Anaheim, United States Nellson LLC Full time
Job Summary

The Systems Endpoint Administrator is a critical member of the IT Infrastructure team at Nellson LLC, responsible for the day-to-day operations and planning of our IT infrastructure. This role requires a broad knowledge of server and endpoint configuration and administration, as well as the ability to quickly learn new and unfamiliar technologies.

Key Responsibilities
  • Server and Endpoint Health Monitoring: Monitor and mitigate server and endpoint health issues to ensure optimal system performance.
  • Desktop Management: Develop and implement enterprise operating systems imaging and deployment methodologies, manage existing MECM/SCCM and Intune deployment, and create and manage application deployment objects for new and existing software.
  • Patching and Updates: Implement and manage patching processes for Microsoft and third-party software to ensure systems are up-to-date and secure.
  • Active Directory and Azure Services: Support existing Microsoft Active Directory Domain Services and Azure Active Directory deployment, and provision and maintain remote services such as Microsoft Remote Desktop Services.
  • File Server Management: Manage access controls, permissions, and DFSR health on file servers to ensure data integrity and security.
  • Microsoft 365 Services: Administer and maintain Microsoft 365 services and applications to ensure seamless user experience.
  • Scripting and Automation: Develop and implement scripting and automation solutions using PowerShell and related tools to streamline common tasks.
  • Level 2 Support: Provide Level 2 support to Systems Administrators and Helpdesk Technicians, and maintain ongoing communications with support teams regarding application issue resolution and general workstation management support.
  • ITIL Compliance: Ensure ITIL compliance by maintaining inventories, documentation, and change management processes.
  • Procedure Documentation: Document and improve internal procedures to ensure consistency and efficiency.
  • Issue Resolution: Resolve desktop, printer, network, server, and application issues in a timely manner to minimize downtime and ensure business continuity.
  • Manufacturing Technologies: Manage manufacturing technologies such as wireless barcode scanners and label printers to ensure seamless integration with business operations.
  • New User Onboarding: Assist with the onboarding of new users to ensure a smooth transition into the organization.
Requirements
  • Education: Bachelor's degree in computer science, information systems, or a relevant subject matter preferred.
  • Experience: 5-7 years equivalent experience in an IT/desktop support role.
  • Skills: Expert knowledge of Microsoft operating systems, experience implementing/managing desktop management platforms, imaging, software deployment, and related technologies.
  • Certifications: MCSE or equivalent certifications preferred.
  • Personal Qualities: Highly self-motivated and directed, flexible work schedule, ability to work after hours and weekends, excellent hardware and software troubleshooting experience, willingness to learn new software, hardware, and technologies, effective written and verbal communications, ability to convey technical issues and material to non-technical people (end-users).
  • Travel: Ability to travel to our Ontario, California manufacturing facility up to 20% annually.
  • Work Environment: Ability to work in a fast-paced environment, prioritize and execute tasks in a high-pressure environment, adept at reading, writing, and interpreting technical documentation and procedure manuals.

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