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Systems Endpoint Administrator

2 months ago

Anaheim, United States Nellson LLC Full time
Job Summary

The Systems Endpoint Administrator is a critical member of the IT Infrastructure team at Nellson LLC, responsible for the day-to-day management and support of our computer desktop environment, servers, and related peripheral equipment.

Key Responsibilities
  • Desktop and Server Management: Monitor and maintain the health of desktop and server environments, ensuring optimal performance and reliability.
  • Operating System Imaging and Deployment: Develop and implement enterprise-wide operating system imaging and deployment methodologies, ensuring seamless transitions and minimal downtime.
  • Application Deployment and Management: Create and manage application deployment objects for new and existing software, ensuring timely and efficient deployment.
  • Patching and Updates: Implement and manage patching processes for Microsoft and third-party software, ensuring systems remain secure and up-to-date.
  • Active Directory and Azure Services: Support and maintain Microsoft Active Directory Domain Services and Azure Active Directory deployment, ensuring secure authentication and authorization.
  • Remote Services and Access Control: Provision and maintain remote services such as Microsoft Remote Desktop Services, ensuring secure and seamless access to resources.
  • File Server Management: Manage access controls, permissions, and DFSR health on file servers, ensuring data integrity and security.
  • Microsoft 365 Services and Applications: Administer and maintain Microsoft 365 services and applications, ensuring optimal performance and user experience.
  • Scripting and Automation: Develop and implement scripting and automation solutions using PowerShell and related tools, streamlining processes and improving efficiency.
  • Level 2 Support and Communication: Provide Level 2 support to Systems Administrators and Helpdesk Technicians, ensuring timely resolution of issues and effective communication.
  • ITIL Compliance and Documentation: Ensure ITIL compliance, maintaining accurate inventories, documentation, and change management processes.
  • Procedure Development and Improvement: Document and improve internal procedures, ensuring best practices and continuous improvement.
  • Issue Resolution and Support: Resolve desktop, printer, network, server, and application issues in a timely and effective manner.
  • Manufacturing Technology Support: Manage manufacturing technologies such as wireless barcode scanners and label printers, ensuring seamless integration and support.
  • New User Onboarding: Assist with the onboarding of new users, ensuring a smooth transition and effective training.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Systems, or a relevant subject matter.
  • Experience: 5-7 years of equivalent experience in an IT/Desktop Support role.
  • Skills: Expert knowledge of Microsoft Operating Systems, experience with desktop management platforms, imaging, software deployment, and related technologies.
  • Certifications: MCSE or equivalent certifications preferred.
  • Personal Qualities: Highly self-motivated and directed, with excellent communication and problem-solving skills.
  • Availability: Willingness to work a flexible schedule, including after-hours and weekend work, and participate in standard maintenance of Windows operating systems.