Roslyn Lead Front Desk Coordinator
3 weeks ago
Glowbar Inc. is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective.
Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point. We are a team of hardworking and passionate individuals who are dedicated to helping people take care of their skin.
Job DescriptionWe are seeking a Lead Studio Guide to join our team at Glowbar Inc. in Roslyn. As a Lead Studio Guide, you will be responsible for creating a safe space for clients to navigate through our modern experience, guiding clients through check-in and retail check-out, and providing a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment.
You will also be responsible for providing clients with product knowledge and at-home routine suggestions, emailing/texting clients to assist in appointment booking/rebooking, follow up, and offering to answer any last-minute questions. Additionally, you will provide feedback to management on progress and challenges, paired with suggestions, collaborate with estheticians on opportunities to improve the experience to better support and inform clients, and assist Management in daily studio tasks and projects.
Responsibilities- Create a safe space for clients to navigate through our modern experience
- Guide clients through check-in and retail check-out
- Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment
- Provide clients with product knowledge and at-home routine suggestions
- Email/text clients to assist in appointment booking/rebooking, follow up, and offering to answer any last-minute questions
- Provide feedback to management on progress and challenges, paired with suggestions
- Collaborate with estheticians on opportunities to improve the experience to better support and inform clients
- Assist Management in daily studio tasks and projects
- 1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
- Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability
- Must have Sunday and Monday availability
- Must love hospitality and interacting with customers
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be a forward-thinking problem solver with a strong work ethic who has compassion for employees and clients
- Passion for beauty, skincare, learning and trying new things every day
- Medical, dental and vision insurance largely paid for by Glowbar Inc.
- Paid Time Off
- Paid Sick Leave
- Paid Holidays
- Short and Long Term Disability Insurance
- Life Insurance
- Commuter benefits
- Accident and Critical Illness Insurance
- Employee Assistance Program (EAP)
- Annual Glowbar Membership with 2 guest passes
- Employee discounts on retail product
- Reliable schedules
- Community giveback
- Friends and family discounts
- Team member referral bonuses
- Career advancement and continuing education opportunities
- Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more
$18-21 per hour
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