Front Desk Agent

1 day ago


Roslyn, New York, United States The Roslyn, Tapestry Collection by Hilton Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Roslyn, Tapestry Collection by Hilton. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check-in and check-out guests, ensuring that all necessary information is accurate and up-to-date.
  • Manage guest room assignments, ensuring that rooms are clean and ready for occupancy.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Process guest payments and handle any financial transactions.
  • Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are available.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a customer service or hospitality role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic math skills and ability to handle cash and credit transactions.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A fun and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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