Relationship Banker

1 week ago

Burlington, Vermont, United States NBT Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Relationship Banker to join our team at NBT Bank. As a key member of our banking team, you will be responsible for delivering exceptional customer service and providing quality, consultative customer service to ensure both internal and external customers' needs are met.

Key Responsibilities
  • Process daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency.
  • Provide a consultative customer service approach to ensure a clear understanding of the customer's needs versus wants to deliver viable solutions.
  • Engage in referral and relationship management in accordance with established objectives and goals.
  • Conduct sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads.
  • Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness.
Requirements
  • High School Diploma or Equivalent.
  • Minimum one year experience in related banking positions preferred.
  • Previous customer service, sales, and consumer lending experience preferred.
  • Proficient reading, writing, communication, and mathematical skills.
  • Basic knowledge of Decision Pro, Loan-to-Value, and Debt-to-Income calculations, and reading credit reports.
  • Ability to identify and analyze situations and/or information using certain criteria and being able to resolve issues and problems.
What We Offer

NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses, and a wide range of benefits for eligible employees - like our Tuition Reimbursement Program.

We are an equal opportunity employer and fully support a diverse environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, or veteran status.

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