Case Specialist

4 weeks ago


New York, New York, United States Equus Full time
Job Title: Case Specialist

At Equus Workforce Solutions, we are seeking a highly motivated and detail-oriented Case Specialist to join our team. As a Case Specialist, you will play a critical role in assisting customers to successfully receive federal disability benefits.

Key Responsibilities:
  • Support an assigned caseload of individuals in following up on applications and ensuring timely receipt, review, and response to requests.
  • Provide counseling and support to customers to comply with any requests and ensure re-engagement and completion of all required processes.
  • Conduct outreach to customers who have disengaged from the application and review process to ensure re-engagement and completion of all required processes.
  • Track customer participation in the determination process and report accordingly.
  • Use daily, real-time feedback to improve performance and ensure compliance with all policies and procedures.
Requirements:
  • Associates Degree or higher in social services or a related field.
  • Four years direct customer service experience in a clinical or social service environment.
  • Exceptional customer service and engagement skills, with a preference for training or experience in motivational interviewing techniques.
  • Excellent organizational skills and strong attention to detail.
  • Experience with publicly-funded programs, with Temporary Assistance for Needy Families experience being preferable.
  • Knowledge of laws and regulatory requirements related to program responsibilities.
About Us:

Equus Workforce Solutions is a leading provider of workforce development services in North America. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are proud to be an Equal Opportunity Employer and welcome applications from diverse candidates.


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