Grocery Department Leader

1 week ago


Grand Junction, Colorado, United States Kroger Full time

As a key member of the Grocery Department team, you will assist the Department Manager in planning, organizing, and directing associates to provide exceptional customer service and maximize store sales and profits. Key responsibilities include:

  • Assisting the Department Manager in organizing work, filling department staffing needs, and training and scheduling associates.
  • Responding to customer or associate comments, complaints, requests, accidents, and questions in a prompt, tactful, and professional manner.
  • Using Computer Assisted Ordering (CAO) to manage ordering and inventory, and ensuring proper accounting of product received and balance on hand.
  • Performing and directing others in pricing and displaying merchandise, maintaining proper signage, product rotation, freshness, quantity, quality, and space allocation.
  • Engaging in effective merchandising techniques, customer services, product presentation, and promotional activities.
  • Following through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination.
  • Providing Department Manager with input on department budgets, goals, and results.
  • Communicating and interacting with associates and customers to provide a positive impression.
  • Maintaining equipment and facilities properly and safely in accordance with company policies and procedures.
  • Maintaining floor, shelf, and grocery areas clean and up to sanitary standards.
  • Demonstrating the ability and desire to promote, communicate, and implement company initiatives and process improvements to direct reports in a positive manner.
  • Demonstrated aptitude to manage people and organize workloads.
  • Performing any and all duties as assigned.

Requirements:

  • Willingness to be flexible and work mornings, afternoons, evenings, nights as the work demands.
  • Willingness and availability to work weekends and holidays as needed.
  • Effective written and oral communication skills.
  • Ability to make intelligent decisions quickly.
  • Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
  • Possess abilities and skills for effective production, merchandising, and customer services related to the sale of merchandise.
  • Understanding of all key components of department operations, including managing people, merchandising, computer-assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, and knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.
  • Qualified and able to operate power machinery and work with various job tools.


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