Retail Store Team Member
5 days ago
Job Summary:
Rowan is seeking a dedicated Customer Service Expert to join our retail store team. As a Sales Associate, you will be responsible for delivering exceptional customer experiences, promoting our products, and maintaining a clean and organized studio environment.
- Customer Service:
• Provide top-notch customer service, ensuring every customer feels valued and satisfied.
• Assist customers in selecting and styling piercing and non-piercing jewelry.
• Answer questions about aftercare and product details. - Sales & Product Knowledge:
• Promote and upsell Rowan's products, including non-piercing jewelry and aftercare kits.
• Maintain up-to-date knowledge of Rowan's product offerings and features. - Studio Maintenance & Operations:
• Help maintain a clean, organized, and stocked studio environment.
• Adhere to health and safety regulations, particularly in areas related to piercing procedures and hygiene.
- Experience:
Retail or service industry experience is beneficial.
You must be able to work weekends, nights, and holidays. - Skills & Qualities:
An independent thinker with a can-do attitude.
You enjoy helping customers choose jewelry and pride yourself on delivering exceptional customer service.
- Estimated Salary Range: $15-19 per hour + commission
- 401k and Roth IRA Plans
- Generous employee discounts on Rowan's products and services
- Employee Assistance Program (EAP) Resources
- Team Member Referral Bonus plan
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