Retail Store Team Member

5 days ago


Dedham, Massachusetts, United States Rowan Full time

Job Summary:
Rowan is seeking a dedicated Customer Service Expert to join our retail store team. As a Sales Associate, you will be responsible for delivering exceptional customer experiences, promoting our products, and maintaining a clean and organized studio environment.

Key Responsibilities:
  • Customer Service:
    • Provide top-notch customer service, ensuring every customer feels valued and satisfied.
    • Assist customers in selecting and styling piercing and non-piercing jewelry.
    • Answer questions about aftercare and product details.
  • Sales & Product Knowledge:
    • Promote and upsell Rowan's products, including non-piercing jewelry and aftercare kits.
    • Maintain up-to-date knowledge of Rowan's product offerings and features.
  • Studio Maintenance & Operations:
    • Help maintain a clean, organized, and stocked studio environment.
    • Adhere to health and safety regulations, particularly in areas related to piercing procedures and hygiene.
Requirements & Qualifications:
  • Experience:
    Retail or service industry experience is beneficial.
    You must be able to work weekends, nights, and holidays.
  • Skills & Qualities:
    An independent thinker with a can-do attitude.
    You enjoy helping customers choose jewelry and pride yourself on delivering exceptional customer service.
Salary & Benefits:
  • Estimated Salary Range: $15-19 per hour + commission
  • 401k and Roth IRA Plans
  • Generous employee discounts on Rowan's products and services
  • Employee Assistance Program (EAP) Resources
  • Team Member Referral Bonus plan


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