Customer Service Supervisor

5 days ago


Dedham, Massachusetts, United States Whole Foods Market Full time
About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at Whole Foods Market. As a key member of our support staff, you will play a vital role in ensuring the smooth operation of our store.

Key Responsibilities
  • Supervise and delegate tasks to team members to ensure seamless day-to-day operations
  • Work closely with team trainers to build and sustain high-performance teams, minimizing turnover and maximizing productivity
  • Assist in training new team members, utilizing learning checklists and training materials to ensure comprehensive knowledge transfer
  • Maintain a clean, well-stocked, and properly rotated environment for customers
  • Resolve complex customer situations efficiently and effectively
  • Ensure all necessary breaks are given, fostering a positive work environment
  • Communicate team concerns to team leaders and associate team leaders, promoting open dialogue and collaboration
  • Communicate attendance issues or concerns to team leaders and store leadership, addressing potential problems promptly
Job Requirements
  • Extensive knowledge of store support team procedures and policies, with ability to teach others positively and constructively
  • Demonstrated advanced product knowledge, maintaining awareness of new products and promotions
  • Excellent interpersonal, motivational, team-building, and customer relationship skills, with ability to prioritize and delegate tasks effectively
  • Proficiency in Microsoft Office and operations-related applications, with ability to analyze financial performance and manage inventory
  • 12+ months retail experience, with ability to lift 50 pounds and work in a fast-paced environment
Compensation and Benefits

We offer a competitive salary of $65,000 per year, based on location and experience. Additionally, we provide a range of benefits, including health insurance, retirement plans, and opportunities for career growth and development.



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