Customer Service Supervisor Team Lead

2 weeks ago


Dedham, Massachusetts, United States Whole Foods Full time

Whole Foods Market is seeking a highly skilled Customer Service Supervisor to lead our Store Support Team in ensuring exceptional customer experiences and smooth store operations. In this critical role, you will supervise and delegate tasks to team members, work closely with the team trainer to build a high-performance team, and contribute to training new team members.

Responsibilities
  • Supervise and delegate tasks to team members to ensure efficient store operations and effective communication.
  • Collaborate with the team trainer to develop and implement training programs that foster a positive and productive team environment.
  • Assist in training new team members, utilizing learning checklists and training materials to ensure successful onboarding.
  • Maintain a clean, well-stocked, and properly rotated store environment, adhering to all health and safety regulations.
  • Resolving difficult customer situations promptly and professionally, providing solutions that meet their needs and exceed expectations.
  • Ensure all necessary breaks are given to team members, promoting a healthy and productive work environment.
  • Communicate team concerns and attendance issues to the team leader and store leadership, fostering open and transparent communication.
Requirements
  • 12+ months retail experience with a proven track record of success in customer service and team leadership.
  • Extensive knowledge of store support team procedures and policies, including regulatory and safety protocols.
  • Excellent interpersonal, motivational, team building, and customer relationship skills, with the ability to teach others in a positive and constructive manner.
  • Advanced product knowledge, maintaining awareness of new products and services.
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate tasks effectively.
  • Proficiency with email, Microsoft Office, and operations-related applications.

The estimated salary range for this position is $55,000-65,000 per annum, based on location and experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you are a motivated and dedicated individual who excels in a fast-paced retail environment, we encourage you to apply for this exciting opportunity.



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