Client Partner, Financial Services Expert

4 weeks ago

Charlotte, North Carolina, United States Infosys Limited Digital Full time

Job Title: Client Partner, Financial Services Expert

About the Role:

We are seeking a seasoned Client Partner to join our Financial Services team. As a Client Partner, you will be responsible for leading client interfaces within assigned account scope and collaborating with Senior Client Partners/Group Managers to build account plans for client management.

Key Responsibilities:

  • Client relationship management and business development: manage client relationships, build a portfolio up to $30-40M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
  • Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
  • Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
  • Provide client introductions, and customer context to internal teams. Navigate the account to identify varied kinds of deals; form and lead pursuit teams, recommend & defend the winning price, understand client drivers and competitor moves, interface with client on expectations, develop account plan, review and follow it.
  • Drive MSA / SOWs/payments (AR), resolve delivery escalations and complaints, and mentor IBU account team to demonstrate business value to the client.
  • Maintaining the Infosys price premium, enhancing client satisfaction, and growing the account as per the account plan WITHIN the assigned account.

About Infosys Financial Services:

Infosys Financial Services (FS) practice is a thriving macrocosm. Our IT solutions for financial services contribute to nearly one-third of the company's revenues. What has not changed after all these years, however, is the fact that at our core, we still intend to redefine the way banks use technology. Today, 'Digitization' is the name of the modern game and Infosys FS is at the forefront of this movement. The biggest trend defining the global financial services industry is digital disruption.

Required Qualifications:

  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience
  • Significant business development and project management experience
  • Experience in the relevant industry/vertical
  • Track record of interacting and building relationships with CXO-level client contacts
  • Hands-on experience with proposal creation and leading proposal presentations
  • Strong leadership, interpersonal, communication, and presentation skills
  • Wide variety of IT and business consulting engagement experience
  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

  • Knowledge of industry-specific go-to-market solutions
  • Good understanding of industry-specific business issues and drivers
  • Global Delivery Model experience
  • Experience managing large multi-location consulting engagement teams
  • Track record as an Account Manager in a rapidly growing client relationship

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Equal Employment Opportunity:

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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