Operations Coordinator
4 weeks ago
The Operations Coordinator will play a crucial role in supporting the branch's operational efficiency, effectiveness, and customer satisfaction. This position will provide exceptional customer service and communication to internal and external customers, while also supporting the branch financial manager in achieving performance and profitability goals.
Key Responsibilities- Financial Operations
- Oversight of accounts receivable process and maintenance of local collection contacts to support centralized function.
- Monitoring of weekly and monthly lease, contract maintenance, and special billing, with timely resolution of any issues.
- Establishment and control of related processes to support customer service and branch profitability.
- Fleet Operations
- Completion of Fleet Service activities, including licensing, permitting, in/out service vehicles, research, and processing of citations.
- Tracking and coordination of asset outside services, such as unit jacket file, wash sheets, fueling, and other outside vendor support not related to maintenance.
- Partnership with Fleet Services to establish a collaborative relationship between local and centralized functions to support licensing, permitting, citations, and other fleet operations.
- Process Analytics
- Performance of process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing, and other areas.
- Investigation and recommendation of solutions and/or guidance to issues posing a risk to drivers of profitability.
- Use of systems or reports, such as Qlikview or AS400, to understand operational dynamics for problem-solving and process improvement.
- Other Responsibilities
- Maintenance of District Personnel Files, JJ Keller reports, completion of weekly payroll, and processing of paperwork for new hires.
- Projects and tasks assigned by Branch Financial Manager and District Financial Manager.
- High school diploma or equivalent required, degree preferred.
- Interpersonal and relationship-building skills with an ability to collaborate with branch team members.
- Competent written and verbal communication skills.
- 2 years+ experience in customer service financial administrative experience requirement.
- Agile and quick learner, enjoys collaborative projects and continuous education.
- Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint required.
- Regular, predictable, full attendance is an essential function of the job.
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
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