Front Office Operations Manager
1 week ago
We are seeking a highly skilled and experienced Front Office Operations Manager to join our team at the Fairfield by Marriott in Plainville, CT.
About UsFairfield by Marriott in Plainville, CT is dedicated to delivering exceptional guest experiences. As a dynamic and customer-focused hotel, we pride ourselves on providing a welcoming environment for all our guests.
Salary and BenefitsThe estimated annual salary for this position is around $60,000-$80,000, commensurate with experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, 401(k) retirement plan, paid time off, and holiday pay.
Job Description- Oversee all aspects of front office operations to ensure seamless guest experiences.
- Lead a team of front desk associates, set performance standards, and provide training and support.
- Handle guest inquiries, resolve issues efficiently, and maintain accurate records of room inventory and financial transactions.
- Supervise the front desk team, including hiring, training, and performance management.
- Oversee daily operations, including check-in/check-out procedures, room assignments, and guest services.
- Ensure compliance with Marriott brand standards and company policies.
- Maintain accurate records of room inventory, reservations, and financial transactions.
- Coordinate with other departments to ensure smooth communication and guest satisfaction.
- Monitor and analyze guest feedback and performance metrics to identify areas for improvement.
- Implement and enforce safety and security procedures to protect guests and employees.
- Previous experience in hotel front office operations, preferably in a managerial role.
- Excellent communication and interpersonal skills.
- Strong leadership and team-building abilities.
- Proficiency in hotel management software (e.g., Opera, FOSSE).
- Attention to detail and ability to multitask in a fast-paced environment.
If you are passionate about hospitality and dedicated to delivering exceptional guest experiences, please submit your resume and cover letter detailing your qualifications and why you are the ideal candidate for the Front Office Operations Manager position at Fairfield by Marriott in Plainville, CT.
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