Customer Service Representative
1 week ago
Job Summary
As a Reservation Manager Agent at U-Haul, you will play a critical role in supporting customers, field team members, and U-Haul dealerships through reservation placement and distribution of equipment. This is a fast-paced environment where each day is different and dynamic, and you will have the opportunity to work with a wide range of personal and professional growth within the organization.
Duties and Responsibilities
- Assist customers with calls and provide outstanding customer service.
- Support field team members and U-Haul dealerships with equipment and reservation management and placement.
- Direct incoming customers' equipment to areas based on customer demand and productivity status to help balance regional market inventory levels to meet future demand.
- Review reports that aid in effective placement of equipment, customer reservations, and contracts to support creating equipment availability and accuracy.
- Assist with the Company's U-Box portable storage product.
Requirements
- High school diploma or equivalent.
- Working knowledge of office equipment such as multiline phones, phone etiquette, Word, and email.
- Proficient in customer service, time management, and multitasking.
Benefits
- Career stability.
- Opportunities for advancement.
- Mindset App Reimbursement.
- Gym Reimbursement Program.
- Health insurance & Prescription plans, if eligible.
- Paid holidays, vacation, and sick days, if eligible.
- Life insurance.
- MetLaw Legal program.
- MetLife auto and home insurance.
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
- 401(k) Savings Plan.
- Employee Stock Ownership Plan (ESOP).
- 24-hour physician available for kids.
- Dental & Vision Plans.
- Business travel insurance.
- You Matter EAP.
- LifeLock Identity Theft Protection.
- Critical Illness/Group Accident Insurance.
- Dave Ramsey's SmartDollar Program.
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