Customer Service Representative

1 week ago


Plainville, Connecticut, United States U-Haul Full time

Job Summary

As a Reservation Manager Agent at U-Haul, you will play a critical role in supporting customers, field team members, and U-Haul dealerships through reservation placement and distribution of equipment. This is a fast-paced environment where each day is different and dynamic, and you will have the opportunity to work with a wide range of personal and professional growth within the organization.

Duties and Responsibilities

  1. Assist customers with calls and provide outstanding customer service.
  2. Support field team members and U-Haul dealerships with equipment and reservation management and placement.
  3. Direct incoming customers' equipment to areas based on customer demand and productivity status to help balance regional market inventory levels to meet future demand.
  4. Review reports that aid in effective placement of equipment, customer reservations, and contracts to support creating equipment availability and accuracy.
  5. Assist with the Company's U-Box portable storage product.

Requirements

  • High school diploma or equivalent.
  • Working knowledge of office equipment such as multiline phones, phone etiquette, Word, and email.
  • Proficient in customer service, time management, and multitasking.

Benefits

  • Career stability.
  • Opportunities for advancement.
  • Mindset App Reimbursement.
  • Gym Reimbursement Program.
  • Health insurance & Prescription plans, if eligible.
  • Paid holidays, vacation, and sick days, if eligible.
  • Life insurance.
  • MetLaw Legal program.
  • MetLife auto and home insurance.
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
  • 401(k) Savings Plan.
  • Employee Stock Ownership Plan (ESOP).
  • 24-hour physician available for kids.
  • Dental & Vision Plans.
  • Business travel insurance.
  • You Matter EAP.
  • LifeLock Identity Theft Protection.
  • Critical Illness/Group Accident Insurance.
  • Dave Ramsey's SmartDollar Program.


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