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Front Desk Representative

2 months ago

Seattle, Washington, United States Palihotel Seattle Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palihotel Seattle. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who stay with us.

Key Responsibilities
  • Guest Services: Provide warm and welcoming service to all guests, ensuring a smooth and efficient check-in and check-out process.
  • Communication: Communicate effectively with guests, colleagues, and management to resolve any issues or concerns that may arise.
  • Problem-Solving: Anticipate and resolve guest issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure seamless operations and exceptional guest experiences.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, with the ability to multitask and prioritize tasks effectively.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum two years of experience in a guest-facing role, preferably in a luxury hotel setting.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Language: Fluency in English, both verbally and non-verbally.
  • Physical Demands: Ability to stand for long periods of time, with the ability to lift up to 25 pounds.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Professional Development: Opportunities for career advancement and professional growth within our company.
  • Work-Life Balance: A flexible schedule and opportunities for paid time off and holiday pay.