Client Relations Specialist

2 weeks ago


Baltimore, Maryland, United States ASK Consulting Full time
Job Overview

All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment.

Position: Client Relations Specialist

Location: Onsite

Contract Duration: 12 Months (Potential for extension)

Compensation: $20/hr to $21.33/hr. on W2

Role Summary:

The FID OTC Settlements Team oversees all elements of settlement for Credit, Interest Rate, and Fixed Income OTC derivatives transactions post-booking. This role necessitates daily engagement with various brokers and clients worldwide, alongside internal sales and trading desks, other Operations divisions, and technology teams. Our goal is to deliver cost-effective, highly efficient, and product-specialized full settlement services, enhancing our clients' experiences and fortifying client relationships.

Key Responsibilities:

  • Engage in daily communication with clients to confirm upcoming cash flows.
  • Investigate and resolve client discrepancies through collaboration with trading desks, sales desks, and middle office teams to ensure swift resolution.
  • Conduct reconciliation and analysis of aged breaks.
  • Manage relationships with clients and business units.
  • Address client inquiries related to position discrepancies, corporate action bookings, and reporting.
  • Work closely with Operational management, sales, and trading desks to mitigate risk through effective communication and escalation.
  • Take ownership of processes and remain accountable for all outstanding items.

Essential Skills:

  • Strong analytical, organizational, and verbal and written communication abilities.
  • Demonstrated capacity to work efficiently and accurately under pressure in a fast-paced, multi-tasking environment.
  • Proactive and self-motivated with intermediate skills in Microsoft Excel and Word.

Desired Skills:

  • Ability to identify issues as they arise and discern when escalation is necessary due to the nature of the products traded.
  • Strong problem-solving skills and consistent follow-up are essential.
  • A solid understanding of operational and franchise risk is required.
  • Extensive client interaction, both internally and externally, necessitates the ability to maintain and cultivate excellent client relationships.

About ASK: ASK Consulting is a distinguished technology and professional services recruiting firm serving Fortune 500 organizations nationally. With multiple nationwide offices and global delivery centers, ASK Consulting connects individuals with remarkable opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all associates.



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