Overnight Safety and Security Specialist
1 week ago
Job Overview:
The Overnight Safety and Security Specialist plays a crucial role in ensuring the safety and security of hotel guests, staff, and property. This position aims to provide guests with a reassuring presence through consistent visibility and engagement. Depending on operational needs, the Specialist may be stationed at the main office to oversee security protocols and conduct health screenings as necessary.
Key Qualifications:
- High School diploma or equivalent; experience in hospitality or a related field is preferred.
- Completion of Safety and Security Training Certification (in compliance with state regulations).
- Certification in CPR, First Aid, and Heimlich maneuver.
Core Responsibilities:
- Engage with guests and team members in a courteous, service-oriented manner.
- Maintain consistent attendance in alignment with company standards, adapting to the hotel's scheduling needs.
- Uphold high standards of personal grooming and appearance, including proper uniform and identification.
- Adhere to company policies and regulations to promote safe and efficient hotel operations.
- Manage phone communications and dispatch requests promptly, demonstrating effective radio communication skills.
- Ensure visual contact with the Front Desk and lobby area while monitoring the premises.
- Document daily activities and maintain confidentiality regarding guest and staff incidents.
- Conduct briefings with Guest Services personnel at the start and end of each shift.
- Verify identification for visitors and authorized personnel accessing secured areas.
- Be aware of legal limitations related to the role and local ordinances.
- Assist guests with room access and inquiries.
- Investigate incidents such as thefts and disturbances, collaborating with management to complete incident reports.
- Support external agencies as required.
- Provide assistance during medical emergencies, administering First Aid and CPR as needed.
- Conduct safety rounds, checking for hazards and ensuring proper functioning of security systems.
- Facilitate the delivery of items to guest rooms and manage lost and found items according to established protocols.
- Participate in special events and meetings, performing additional duties as required.
Property Overview:
Located in the heart of downtown Springfield, our hotel offers a welcoming atmosphere for families, couples, and business travelers alike. Guests can enjoy spacious accommodations equipped with complimentary Wi-Fi, streaming capabilities, and luxurious bedding. Dining options include a full-service restaurant and a vibrant sports bar. Our versatile meeting spaces are perfect for corporate events, weddings, and social gatherings, supported by our dedicated planning and catering teams. Guests can explore nearby attractions, including cultural landmarks and entertainment venues.
Company Overview:
As a leader in hotel management, our expanding portfolio includes over 1,550 properties across the United States and internationally. Our team is committed to delivering exceptional service and achieving outstanding results, thriving in a culture that inspires excellence. Join us and discover a world of opportunities with Marriott Springfield Downtown.
Benefits:
After an initial waiting period, full-time employees are eligible for a comprehensive benefits package, including:
- Daily Pay options available.
- Medical, Dental, and Vision Insurance.
- Short-Term and Long-Term Disability Coverage.
- Life Insurance and Accidental Death & Dismemberment Insurance.
- Paid Time Off.
- Employee Assistance Programs.
- 401k Retirement Savings Plan.
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