Operations and Customer Service Lead

1 week ago


Glastonbury, Connecticut, United States Ben & Jerry's - Glastonbury Full time

We are looking for an exceptional Operations and Customer Service Lead to join our team at Ben & Jerry's - Glastonbury. This role is responsible for ensuring that all aspects of the shop are running smoothly, including customer satisfaction, employee training and development, and maintaining high standards of cleanliness and presentation.

Responsibilities
  • Work under the District Manager & Scoop Shop Manager to manage the operations and budget for the shop
  • Supervise the implementation of all shop policies and procedures
  • Effectively communicate with internal and external customers, contractors and suppliers to ensure smooth store operations
  • Help respond and handle all customer complaints within the shop
Requirements

A minimum of 1 year experience in customer service or a related field. Must have excellent communication and problem-solving skills. Estimated salary range $16-$17 per hour.



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