Customer Service Ambassador
4 days ago
The Paper Store is committed to delivering world-class customer experiences. As a Sales Associate, you will be responsible for achieving sales goals, maintaining merchandising standards, and providing exceptional service in a fast-paced retail environment.
Key Responsibilities:
- Deliver world-class service by utilizing the G.U.E.S.T. approach
- Greet and welcome every customer warmly and with enthusiasm
- Understand customer needs by asking open-ended questions
- Explain product features and benefits in relation to the customers' needs
- Suggest additional items to build onto sales using effective selling techniques
- Thank the customer sincerely and invite them to return and shop with us again
Additional Responsibilities:
- Be a TPS brand ambassador
- Build customer loyalty by being friendly, attentive, and respectful of customers
- Contribute to a positive work environment with respectful, ethical behavior, and honest communication
- Demonstrate professionalism at all times
- Maintain store maintenance and cleanliness standards
- Complete all other tasks as directed by store management
Job Requirements:
- Previous experience in specialty retail is preferred but not required
- Ability to work a flexible schedule including nights, weekends, and holidays
- Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
- Possess an ability to work well in a team environment
- Proficient in using Microsoft Office and POS Systems
- Ability to stand for long periods of time
- Professional conduct, demeanor, and attire in compliance with company dress code
- Ability to lift and mobilize medium to large items up to 50 lbs. while utilizing appropriate safety techniques
Estimated Salary: $35,000 - $45,000 per year
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