Customer Service Ambassador

4 days ago


Glastonbury, Connecticut, United States THE PAPER STORE Full time

The Paper Store is committed to delivering world-class customer experiences. As a Sales Associate, you will be responsible for achieving sales goals, maintaining merchandising standards, and providing exceptional service in a fast-paced retail environment.

Key Responsibilities:

  • Deliver world-class service by utilizing the G.U.E.S.T. approach
  • Greet and welcome every customer warmly and with enthusiasm
  • Understand customer needs by asking open-ended questions
  • Explain product features and benefits in relation to the customers' needs
  • Suggest additional items to build onto sales using effective selling techniques
  • Thank the customer sincerely and invite them to return and shop with us again

Additional Responsibilities:

  • Be a TPS brand ambassador
  • Build customer loyalty by being friendly, attentive, and respectful of customers
  • Contribute to a positive work environment with respectful, ethical behavior, and honest communication
  • Demonstrate professionalism at all times
  • Maintain store maintenance and cleanliness standards
  • Complete all other tasks as directed by store management

Job Requirements:

  • Previous experience in specialty retail is preferred but not required
  • Ability to work a flexible schedule including nights, weekends, and holidays
  • Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
  • Possess an ability to work well in a team environment
  • Proficient in using Microsoft Office and POS Systems
  • Ability to stand for long periods of time
  • Professional conduct, demeanor, and attire in compliance with company dress code
  • Ability to lift and mobilize medium to large items up to 50 lbs. while utilizing appropriate safety techniques

Estimated Salary: $35,000 - $45,000 per year



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