Technical Support Specialist
3 weeks ago
We're seeking a highly motivated Technical Support Specialist to join our team in providing top-notch support to our enterprise clients. As a key member of our support team, you will be responsible for troubleshooting, resolving, and escalating technical issues related to hardware, software, and network components.
This is an excellent opportunity for someone looking to develop their technical skills and provide exceptional customer service in a fast-paced environment.
About the JobThe Customer Support Technician will be responsible for supporting all technology hardware and software systems in our enterprise environment. This includes providing in-person and remote technical support to our customers, assisting with asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources.
You will work closely with our IT team to identify and diagnose hardware, software, or network-related problems, and develop a plan to resolve, repair, or replace resources as needed.
Required Skills and QualificationsTo be successful in this role, you will need:
- IT Enterprise experience (preferably in a help desk or technical support capacity)
- A high school diploma or equivalent; additional certifications or relevant education is a plus
- Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change
- Ability to manage multiple priorities and work independently or as part of a team
- Capacity to perform in high-pressure situations, with strong organizational and time-management skills
We offer a competitive salary range of $65,000 to $85,000 per year, depending on experience. Our benefits package includes health insurance, retirement savings, and paid time off.
In addition, we provide opportunities for professional development and growth, as well as a dynamic and supportive work environment.
How to ApplyTo apply for this role, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you
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