Support Services Coordinator

1 day ago


Kalamazoo, Michigan, United States Gryphon Place Full time
Job Summary

The Crisis Worker will provide information, referral services, and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week. This role involves providing support and consultation to shift team partners, providing complete, accurate documentation of client contacts, and ensuring that client rights and confidentiality are maintained.

Key responsibilities include:

  • Providing support and consultation to shift team partners
  • Providing and supporting triage and routing functions on shift per the team's goals
  • Documenting client contacts accurately and completely
  • Maintaining client confidentiality and rights

Requirements for this role include a high school diploma and experience with human services. Successful completion of Basic Crisis Intervention training and Crisis Management training is required. The ideal candidate will have well-developed interpersonal skills, excellent computer skills, and demonstrated crisis intervention skills.



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