Support Services Specialist

2 days ago


Kalamazoo, Michigan, United States DISHER Full time
Administrative Support Role - Kalamazoo, Michigan

The DISHER team is seeking an experienced Administrative Assistant to join their growing team in Kalamazoo, Michigan. As the ideal candidate, you will have 5+ years of experience working in an administrative role in the service industry. You will be responsible for providing exceptional support to the team by developing processes for efficiency, assisting leaders, and creating a positive experience for guests.

This dynamic team of designers, thinkers, and doers actively seeks opportunities to help people love their everyday more fully through design. They are passionate about creating spaces that inspire and uplift others. The workplace is an open collaborative space where cohorts connect to enrich each other's lives.

Key Responsibilities:
  1. Greet guests, answer and direct phone calls, and support a positive experience for both team members and guests.
  2. Manage daily studio setup, including organizing meetings, lunch & learns, and ensuring common areas are well-maintained.
  3. Provide client hospitality by assisting with meeting preparations and handling mail, packages, and office supplies.
  4. Assist with planning and executing internal and external events, including studio parties, celebrations, and client events.
  5. Coordinate travel arrangements, manage office equipment, and work with IT vendors for technical support.
  6. Support HR by onboarding/offboarding employees, coordinating with benefits providers, and maintaining the studio's policies and procedures.
  7. Assist the finance team with financial transactions, monthly invoicing, and preparing reports as needed.
  8. Provide project management support by assisting with administrative tasks, CMAP data entry, project budgeting, and proposal submissions.
  9. Support leadership with administrative tasks, maintaining contact/client lists, and ensuring compliance with company policies.

Requirements and Qualifications:
  • 5+ years of prior experience working in an administrative role in the service industry.
  • Knowledge of administrative/office management systems and procedures.
  • Ability and willingness to travel to Grand Rapids office one day per week.
  • Bachelors or Associates Degree preferred but not required.
  • Proficient with MS Office / Google Suites (in particular: Word, Excel/Google Sheets/Numbers).
  • Fun, proactive, positive, can-do attitude.
  • Desire to support people and ability to recognize how your efforts ripple to incredible, fulfilling results.
  • Hospitality driven with excellent organizational and communication skills.
  • Excellent time management skills and ability to prioritize work.
  • Attention to detail and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to handle sensitive information confidentially and with discretion.
  • Must have the current and continuing right to work in the United States of America without restrictions or expirations.

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