Towing Operations Coordinator

21 hours ago


Kalamazoo, Michigan, United States McDonald's Towing Full time
Job Overview
We are seeking a highly skilled Towing Operations Coordinator to join our team at McDonald's Towing. As a key member of our dispatch team, you will be responsible for coordinating towing and recovery operations, ensuring timely and efficient service to our customers.

The ideal candidate will have excellent communication skills, the ability to work under pressure, and a strong commitment to customer satisfaction. If you are a motivated and organized individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

About Us
McDonald's Towing is a family-owned business with over 40 years of experience in providing superior professional towing and recovery services to the Kalamazoo area. We pride ourselves on our commitment to excellence, quality, and customer service. As a valued member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.

Key Responsibilities:
  • Coordinate towing and recovery operations to ensure timely and efficient service to customers.
  • Monitor and maintain records of work requests, customer interactions, and completed tasks.
  • Provide excellent customer service through effective communication and problem-solving skills.
  • Work collaboratively with drivers and other team members to achieve goals and objectives.

Requirements:
  • Bachelor's degree in Business Administration or related field (or equivalent experience).
  • Minimum 1 year of experience in a dispatch or customer service role.
  • Excellent communication and organizational skills.
  • Ability to work under pressure and meet deadlines.
  • Strong commitment to customer satisfaction.

Benefits:
  • Competitive salary range: $45,000 - $60,000 per year.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous paid time off policy.


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