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HVAC Sales Representative

1 month ago

Teterboro, United States Homans Associates Full time
Job Title: Counter Sales Associate

Homans Associates is seeking a skilled Counter Sales Associate to join our team in Teterboro, NJ. As a Counter Sales Associate, you will be responsible for selling heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies to customers.

Responsibilities:
  • Sell HVAC equipment, parts, and supplies to customers
  • Greets customers on the sales floor or receives telephone calls and determines the make, type, and quality of merchandise desired
  • Discusses the use and features of various parts and demonstrates their use
  • Displays merchandise, suggests selections that meet customer needs, and emphasizes selling points of articles such as quality and utility
  • Maintains a clean and organized showroom
  • Reads catalogs or computer databases to research availability of merchandise and advises customers on substitution or modification of parts when replacement is not available
  • Uses computer databases to research availability of merchandise and fills customer orders from stock or prepares transfers from other locations
  • Receives payment or obtains credit authorization and examines defective articles returned by customers to determine if a refund or replacement should be made
  • Solicits new and established customers via telephone to promote sales and resolves or alerts management regarding inventory issues or customer concerns
  • Works in the warehouse and assists in maintaining current and accurate warranty return authorizations and their credit adjustments
  • Follows direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties
Qualifications:
  • Excellent customer service skills
  • Practical knowledge of warehouse, data processing, paper flow, and operations procedures
  • Ability to negotiate transactions on an intra- and inter-company level and mediate situations among employees and customers as they arise
  • Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook)
  • Ability to learn new software quickly and accurately
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages and apply concepts of basic algebra
  • High School Diploma or GED required
  • Prior HVAC experience is required

Homans Associates is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.