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Department Leader

2 months ago

Issaquah, Washington, United States Kroger Full time
Job Summary

We are seeking a highly skilled and experienced Department Leader - Front End Relief to join our team at Kroger. As a key member of our front-end department, you will be responsible for providing exceptional customer service, managing department operations, and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Customer Service: Deliver and encourage other associates to deliver excellent customer service, guaranteeing customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases.
  • Department Operations: Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements.
  • Peer Coaching: Provide peer coaching for all cashiers following best practices.
  • Monitoring and Scheduling: Monitor the 15-minute chart and schedule.
  • Company Initiatives: Promote and follow Company initiatives.
  • Customer Situations: Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required.
Qualifications
  • Education: High school diploma or general education degree (GED) plus a minimum of six months of cashier experience and one-two years related retail experience; or combination of relevant education and experience.
  • Age: Minimum 18 years of age/19 in Idaho and Alaska.
  • Physical and Mental Demands: Ability to pass drug test, work in a fast-paced environment, work weekends on a regular basis, and travel independently on a rare basis.
  • Skills: Maintain confidentiality, accuracy/attention to detail, ability to organize/prioritize tasks/projects, and valid driver's license.
About Us

Kroger is a leading retailer with a rich history of innovation and commitment to customer satisfaction. As a member of our team, you will have the opportunity to work with a diverse group of talented individuals who share a passion for delivering exceptional customer experiences.

Benefits
  • Health and Well-being: Health care benefits, paid time off, mental and emotional support resources through our Employee Assistance Program.
  • Financial: Participation in a 401(k) plan, subject to certain eligibility requirements, group term life insurance eligible, and associate discounts.
  • Growth and Development: Tuition assistance, college scholarships, and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements, and robust internal training and development resources to grow your career.