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Patient Referral Coordinator
2 months ago
Salary: $17.00
Rapid City Medical Center is looking for a dedicated Referral Specialist to join our Gastroenterology Department. The role involves managing the scheduling of incoming referrals, dispatching procedure intakes, and preparing and mailing procedure correspondence. The successful candidate will also coordinate post-hospital and follow-up appointments. Candidates should possess excellent attention to detail, strong customer service abilities, and effective communication skills to interact with healthcare providers, nursing staff, and patients.
About Us:
At Rapid City Medical Center, we are committed to delivering exceptional, patient-centered care. Our focus is on fostering strong relationships with our patients, partnering with them throughout their healthcare journey. Our team of physicians utilizes advanced technology to enhance their medical expertise. With a workforce of ninety physicians and advanced practice providers, alongside over 400 staff members, we strive to make healthcare appointments seamless and manageable while ensuring smooth insurance interactions.
We value collaboration with intelligent and compassionate individuals. Our work can be challenging, but it is meaningful as we serve our community. We prioritize work-life balance and job satisfaction, offering competitive compensation, comprehensive benefits, and a fulfilling work environment.
Benefits:
We provide an excellent benefits package that includes health and dental insurance, a 401k plan, profit sharing, life insurance, short-term and long-term disability coverage, seven paid holidays plus a floating birthday, and accrued paid time off (PTO). Additionally, we offer flexible scheduling to accommodate personal and family commitments.
Key Responsibilities:
- Coordinate appointment scheduling with RCMC providers as requested by other providers.
- Assist in arranging appointments with external providers when necessary.
- Schedule ancillary appointments within the RCMC network as appropriate.
- Gather and compile medical records information required for referrals.
- Follow up with patients regarding appointment details and other essential information.
- Facilitate prior authorizations when needed, providing necessary information to the prior authorization nurse or completing the authorizations directly.
- Keep RCMC providers informed about services available within the organization and actively promote these services to in-house providers.
- Ensure that informational brochures about RCMC services are well-stocked in all departments.
- Send referral documents electronically to providers when applicable to comply with Meaningful Use standards.
- Utilize customer service techniques to interact with patients in a calm and pleasant manner.
- Maintain patient confidentiality at all times.
- Perform additional duties as assigned.
Qualifications:
Education: High school diploma or GED required.
Experience: Minimum of one year of experience in a healthcare organization preferred.
Work Environment:
Medical office setting with potential exposure to communicable diseases and other clinic-related conditions.
Physical and Mental Demands:
Daily activities primarily involve sitting (90%) with some walking or standing (10%) and repetitive data entry tasks. The candidate must be able to manage the demands of multiple providers simultaneously while maintaining professionalism and a positive attitude.
This job description serves as a general guideline for fulfilling job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may evolve as organizational needs change.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
