Community Security Liaison
2 weeks ago
Location:
Charlestown by Erickson Senior Living
Charlestown is a picturesque 110-acre continuing care retirement community situated in the charming neighborhood of Catonsville, Maryland, just a short distance from Baltimore. As part of a growing network of communities developed and managed by Erickson Senior Living, a national leader in senior living and health care, we are committed to excellence across our campuses in 11 states and expanding.
Position Type:
PRN/ Flex
The Community Security Liaison is responsible for overseeing the Gatehouse entrance to the community, delivering outstanding customer service and hospitality while ensuring a secure environment. Key responsibilities include screening and documenting all traffic and individuals entering the community, issuing appropriate parking passes and maps, providing clear verbal directions to assist visitors, and guiding emergency response teams to the correct locations.
Compensation: Competitive and commensurate with experience, starting at $18.00 per hour.
Key Responsibilities:
- Welcome visitors with a friendly greeting and offer assistance as needed to all individuals entering the community.
- Screen all vehicle and pedestrian traffic in accordance with Gatehouse Standard Operating Procedures.
- Issue proper parking passes, provide maps, and instruct visitors on appropriate parking locations.
- Maintain a detailed log of all visitors and vendors/contractors using the standard Gatehouse documentation.
- Notify the Security and Emergency Services Supervisor of any inspectors, government representatives, process servers, or law enforcement attempting to enter the community.
- Complete comprehensive Incident Reports utilizing our online reporting system.
- A commitment to professional and personal development for our most valuable asset; our employees.
- A culture that embraces diversity and inclusion, reinforcing our values, vision, and mission.
- Onsite medical facilities providing wellness visits and sick care for all employees over 18 years of age.
- Education assistance, certification reimbursement, and student loan refinancing partnership programs available.
- Competitive benefits packages including medical, dental, vision, and paid time off in accordance with applicable state law.
- 401k plan for all employees aged 18 and over, with company contributions up to 3% once eligible.
- Complimentary onsite parking at all of our communities and corporate offices.
- High school diploma or GED.
- Prior experience as a Security Gatehouse Officer is preferred.
- At least 1 year of experience in a Customer Service or related role.
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