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Customer Support Specialist

2 months ago

Syracuse, New York, United States Careerxtra Full time
About the Role

We are collaborating with a Business Process Outsourcing (BPO) company renowned for its high employee satisfaction ratings to recruit experienced Dutch-speaking Customer Care Specialists for remote positions in Greece. The selected candidates will provide support to customers of an e-commerce brand.

Key Responsibilities
  • Provide technical-based customer assistance via voice chat and email
  • Deliver exceptional customer experience
  • Document interactions in a Customer Relationship Management (CRM) system
  • Participate in team initiatives, provide feedback, and support colleagues
Requirements
  • Fluent in Dutch/Flemish (C1) and English (B2)
  • Residing in Greece and able to work legally in Greece
  • Experience in Customer Support or technical support, especially with help desk or IT functions
  • Ability to pass a background check
  • Independent and effective remote team player
  • Strong problem-solving and critical thinking skills
  • Adaptable and flexible with process and information changes
  • Proficient with external systems and PC-based internet/software applications (e.g. Microsoft Office)
What We Offer
  • Competitive remuneration package
  • Indefinite contract
  • Private health and life insurance
  • 85 monthly meal vouchers
  • 65 monthly Work From Home allowance
  • 14 salaries a year
  • 8-hour shifts on a weekly rotation covering Monday to Sunday from 9 AM to 11 PM
  • Fully remote work from Greece
  • Positive and friendly team environment
  • Good work environment with excellent employee reviews
  • Guidance and tools to reach full potential