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Patient Retention Specialist

2 months ago

Brooklyn, New York, United States Edison Home Health Care Full time
Job Opportunity

Edison Home Health Care is seeking a skilled Patient Retention Specialist to join our team.

Key Responsibilities
  • Patient Engagement: Develop and maintain strong relationships with existing clients to ensure they continue receiving our services.
  • Medicaid Management: Oversee Medicaid eligibility issues and obtain updated medical documentation from patients.
  • Process Optimization: Streamline processes to ensure efficient patient service retention.
  • Collaboration: Transfer qualified and converted callers to the appropriate departments and manage patient information in Salesforce.
  • Patient Advocacy: Provide top-notch customer service to diverse patients across New York State.
Requirements
  • Education: High school diploma or equivalent (required).
  • Language Skills: Bilingual in Spanish (preferred).
  • Tech Proficiency: Comfort with Microsoft Office, especially Excel.
  • Communication: Strong verbal skills, including listening, advising, and consulting.
  • Organizational Skills: Ability to manage time effectively and work independently or as part of a team.
  • Experience: Prior experience in home health care and knowledge of HHA Exchange (a plus).
What We Offer
  • Competitive Compensation: Weekly pay with direct deposit available and opportunities for advancement.
  • Health and Wellness: Comprehensive Health, Vision, and Dental insurance, including dependent health coverage. Health Savings Account (HSA), Flexible Spending Account (FSA), AD&D Insurance, Life Insurance, Short & Long Term Disability, and Employee Assistance Program (EAP).
  • Retirement Benefits: 401K plan.
  • Work-Life Balance: Generous PTO, sick days, bereavement leave, 6 paid federal holidays, and 2 floating holidays.
  • Additional Benefits: Employee Discount Program, referral program, loan assistance, and paid orientation.