Customer Support/Ticketing Associate

2 weeks ago


Portland, Maine, United States Concord Coach Lines Full time

Customer Support/Ticketing Associate at Concord Coach Lines

Concord Coach Lines is seeking a part-time Customer Support/Ticketing Associate. This role involves working 25-30 hours weekly, primarily during weekdays with occasional weekend shifts. New team members will undergo comprehensive training and will receive a competitive hourly wage with opportunities for increases after a designated period.

Key Responsibilities:

  • Process cash and credit transactions efficiently
  • Respond to questions regarding schedules and ticket prices
  • Provide an exceptional experience for callers and travelers
  • Accurately complete transactions using ticketing systems

Qualifications:

  • Proficient in computer usage with strong typing skills
  • Friendly demeanor and approachable attitude
  • Capable of delivering information and assisting passengers effectively
  • Experience in ticket sales and cash handling
  • Strong analytical and problem-solving skills
  • Able to manage multiple tasks in a dynamic environment
  • Outstanding customer service and communication abilities
  • Professional appearance and conduct
  • Dependable, compassionate, and a team-oriented individual
  • Passionate about assisting others

Concord Coach Lines is committed to fostering an inclusive workplace that values diversity and teamwork. Join our organization and contribute to a company that prioritizes exceptional customer service.



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