Counter Sales Representative

5 days ago


Tyler, Texas, United States Baker Distributing Full time
Job Summary

The Counter Sales Associate is responsible for providing exceptional customer service and sales support at one of our wholesale HVAC distributorships. The ideal candidate will have a strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities.

Key Responsibilities
  • Customer Service: Provide strong customer service in a sales-oriented setting, ensuring maximum customer satisfaction.
  • Sales and Technical Support: Represent Baker Distributing Company as a leader in the industry, ensuring maximum sales and providing technical support to customers.
  • Merchandising and Restocking: Responsible for showroom merchandising and re-stocking product, ensuring a well-organized and visually appealing sales area.
  • Problem Solving: Assist in resolving customer relations problems with both dealers and end users, providing creative solutions to complex issues.
  • Sales Order Process: Complete sales order process for customers, with efforts to up-sell associated items and provide excellent customer service.
  • Inventory Control: Service walk-in and telephone customers, assist with sourcing and shipping parts, and maintain accurate inventory control.
  • Product Knowledge: Provide customer product and service needs by researching products via computer system, catalog, telephone, or other reference sources.
  • Visual Merchandising: Arrange stock on shelves or racks in sales area and keep merchandise in order, ensuring a visually appealing sales environment.
  • Suggestive Selling: Apply suggestive selling techniques and up-sells to current and prospective customers, increasing sales and revenue.
  • Customer Calls: Conduct outgoing customer sales or service calls and resolve customer complaints, providing excellent customer service.
Requirements
  • Education: High School Diploma or GED Required.
  • Experience: Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
  • Skills: Excellent communication skills, strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities.
  • Knowledge: Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
  • Interpersonal Skills: Strong interpersonal skills, including sales, problem-solving, and customer service focus.
  • Work Environment: Ability to work independently but meet assigned goals and objectives in designated time frames, and work in a fast-paced environment with skills to multi-task on different levels.


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