Industrial Solutions Specialist
2 weeks ago
Rhino Tool House is a leading industrial solutions provider with over 30 years of experience serving the manufacturing sector. Our team of experts takes a consultative approach to improve our clients' profitability through solutions that enhance productivity, quality metrics, and factory ergonomics.
We are seeking an onsite Application Specialist to be based in Fargo, ND, supporting one of our clients. This full-time position will be integral to our short- and long-term success with our client and offer a variety of manufacturing engagements.
The successful candidate will be responsible for building trusting relationships with our client and local team, as well as performing the following tasks:
- Supporting client equipment installations and ongoing troubleshooting of assembly torque tools and related equipment.
- Providing customer relations excellence through assisting and resolving customer technical requests/issues in a prompt and professional manner.
- Developing and maintaining trusted relationships with client personnel and colleagues.
- Programming equipment with various software suites.
- Being the first line of contact for initial equipment commissioning and ongoing support.
- Participating in bi-weekly design meetings to discuss status of customer projects and pipeline.
- Building relationships with our vendor partners.
- Collaborating with colleagues.
Required disciplines include a friendly, positive, and resilient attitude, mechanical aptitude, ability to comprehend technical product data, excellent organizational skills, and proficiency with communication networks, field bus, fastening/torque theory, and industrial DC power tool programming experience.
Preferred disciplines include a Bachelor's Engineering degree, prior industrial/manufacturing factory experience, and knowledge in hoists, bridge crane systems, torque arms, and lift assists.
Location: Fargo/Moorhead. Travel: Up to 25%. Reporting To: Great Plains Regional Manager and Service General Manager. Benefits: 401(k) plan with company match, PTO, health and group life, vehicle/gas allowance.
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