Call Center Team Lead

7 days ago


Seattle, Washington, United States SeaMar Community Health Centers Full time
Job Description

We are seeking a highly motivated and experienced Call Center Supervisor to join our team at SeaMar Community Health Centers. As a key member of our operations team, you will be responsible for overseeing the daily activities of our call center, ensuring that patients receive exceptional service and support.

The ideal candidate will have a strong background in customer service, leadership, and healthcare operations. You will be expected to supervise a team of call center representatives, providing guidance, training, and coaching to ensure they meet performance standards. Your attention to detail, organizational skills, and ability to multitask will be essential in managing multiple priorities and deadlines.

In this role, you will also be responsible for:

  • Supervising and coordinating the work of call center staff, including recruitment, training, and performance evaluation.
  • Ensuring that all policies and procedures are followed and implemented efficiently.
  • Collaborating with site managers and supervisors to provide feedback and recommendations on areas for improvement.
  • Developing and implementing departmental policies and procedures.
  • Compiling data and preparing reports on call center activities.

We offer a competitive salary of $26.62 per hour, as well as a comprehensive benefits package, including medical, dental, vision, and prescription coverage, life insurance, long-term disability, EAP, paid-time-off, and 401(k) retirement options.

If you are a results-driven leader with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Contact us through our website or career page to learn more about this position and how you can contribute to our mission to improve the health and well-being of our communities.



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