Member Service Representative
4 days ago
**Job Summary**
We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Wal-Mart Stores, Inc. in Garland, TX. As a key member of our Business Operations team, you will be responsible for providing exceptional member service and ensuring a seamless shopping experience for our customers.
**Key Responsibilities:**
- Provide member service by maintaining a clean and organized sales floor, reviewing member receipts, and acknowledging members to identify their needs.
- Assist members with purchasing decisions, locate merchandise, and process member purchases in a timely and efficient manner.
- Resolve member issues and concerns, promote Sam's Club products and services, and provide guidance and support to members regarding self-service technology.
- Assist with securing and safeguarding company assets and property by observing and communicating potential security risks and maintaining required documentation.
- Assist with the training of new associates on company processes and procedures, teach new technology and tool functionality, and provide continuous learning and process improvement.
**Requirements:**
- Customer service experience, preferably in a retail environment.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
**Preferred Qualifications:**
- Experience working with mobile retail applications.
- Knowledge of company policies and procedures.
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