Hotel Reception and Audit Specialist

2 weeks ago


Medford, Oregon, United States Tribal INC Full time

Position: Overnight Hotel Auditor / Front Desk Coordinator

Company: Tribal INC

Job Type: Full Time

Compensation: Competitive hourly wage based on experience

Benefits: Comprehensive health, dental, and vision insurance; life and disability insurance; 401(k) plan with company match; paid time off; and employee meal discounts.

Overview: As an Overnight Hotel Auditor / Front Desk Coordinator, you will play a crucial role in ensuring a seamless experience for our guests during the night shift. This position involves managing guest interactions, conducting financial audits, and maintaining the overall operation of the front desk.

Key Responsibilities:

  • Deliver exceptional customer service to enhance guest satisfaction.
  • Conduct nightly audits of financial transactions and ensure accuracy in reporting.
  • Oversee front desk operations, addressing guest inquiries and resolving issues promptly.
  • Ensure compliance with all hotel policies and local regulations.
  • Maintain a visible presence in the lobby to assist guests as needed.
  • Manage guest complaints effectively, ensuring resolution and satisfaction.
  • Prepare and organize shift reports and documentation for audit purposes.
  • Balance cash drawers and verify credit card transactions at the end of each shift.
  • Keep the front desk and lobby areas clean and organized.

Qualifications:

  • High school diploma or GED; associate's degree preferred.
  • Minimum of one year of experience in hotel auditing or a related field.
  • Proficient in accounting software and strong mathematical skills.
  • Excellent communication and interpersonal skills.
  • Able to work independently in a fast-paced environment.
  • Must be available to work overnight shifts, including weekends and holidays.

Physical Requirements:

  • Ability to stand, walk, and reach for extended periods.
  • Capable of lifting and moving objects weighing over 15 pounds.
  • Must possess good vision and hearing capabilities.

If you believe you have the skills and experience for this Overnight Hotel Auditor / Front Desk Coordinator role, we encourage you to apply.



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