Hotel Reception and Audit Specialist
2 weeks ago
Position: Overnight Hotel Auditor / Front Desk Coordinator
Company: Tribal INC
Job Type: Full Time
Compensation: Competitive hourly wage based on experience
Benefits: Comprehensive health, dental, and vision insurance; life and disability insurance; 401(k) plan with company match; paid time off; and employee meal discounts.
Overview: As an Overnight Hotel Auditor / Front Desk Coordinator, you will play a crucial role in ensuring a seamless experience for our guests during the night shift. This position involves managing guest interactions, conducting financial audits, and maintaining the overall operation of the front desk.
Key Responsibilities:
- Deliver exceptional customer service to enhance guest satisfaction.
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Oversee front desk operations, addressing guest inquiries and resolving issues promptly.
- Ensure compliance with all hotel policies and local regulations.
- Maintain a visible presence in the lobby to assist guests as needed.
- Manage guest complaints effectively, ensuring resolution and satisfaction.
- Prepare and organize shift reports and documentation for audit purposes.
- Balance cash drawers and verify credit card transactions at the end of each shift.
- Keep the front desk and lobby areas clean and organized.
Qualifications:
- High school diploma or GED; associate's degree preferred.
- Minimum of one year of experience in hotel auditing or a related field.
- Proficient in accounting software and strong mathematical skills.
- Excellent communication and interpersonal skills.
- Able to work independently in a fast-paced environment.
- Must be available to work overnight shifts, including weekends and holidays.
Physical Requirements:
- Ability to stand, walk, and reach for extended periods.
- Capable of lifting and moving objects weighing over 15 pounds.
- Must possess good vision and hearing capabilities.
If you believe you have the skills and experience for this Overnight Hotel Auditor / Front Desk Coordinator role, we encourage you to apply.
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