Customer Service Representative
3 days ago
This is a fast-paced, cooperative environment where you will work with other departments to resolve customer disputes, interact with customers and employees to determine service requirements, and resolve problems or complaints in a courteous manner.
Responsibilities:- Work in conjunction with other departments to resolve customer disputes.
- Work in a high call volume environment, interacting with customers and employees to determine service requirements and resolve problems or complaints.
- Use customer relationship software to receive orders, activate services, discontinue services, or change service requirements.
- Solicit sales of new or additional services.
- Assist in other areas as needed.
- Work environment is in a call center, with clean, ventilated, and well-lighted areas.
- CSR call areas can be noisy, with time spent sitting, typing, or looking at a computer screen for the majority of the day.
- 1+ years of customer service experience, with experience in a high call volume atmosphere a plus.
- Experience with MS Word, Excel, and Email preferred, with typing and 10-key skills required.
- Excellent organization and communication skills, with the ability to analyze and solve problems.
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