Lead Genomics Specialist

3 weeks ago


Hartford, Connecticut, United States Lifelancer Full time

About the Role

We are seeking a highly skilled and experienced Lead Genomics Specialist to join our team in North America. As a key member of our Customer Success Department, you will play a crucial role in enabling our customers' success and satisfaction by providing dedicated onsite and remote assistance on library preparation related inquiries.

Key Responsibilities

  • Coordinate and conduct NGS library preparation trainings of the Archer product lines at customer sites
  • Provide remote customer educations on library preparation and data analysis topics via video calls
  • Investigate and answer post-sales customer inquiries and cases via email and phone calls
  • Discuss and resolve challenging cases collaboratively with other members of the customer success team
  • Assist the Sales team in pre-sales conversations, when technical expertise is required

Requirements

  • Bachelor's degree in Molecular Biology, Genetics, Biochemistry, or a related field
  • At least 3 years of experience in the Life Science industry, or academic research environment with hands-on experience with and theoretical knowledge of NGS library preparations and sequencing
  • At least 3 years of experience troubleshooting technical issues and resolving highly technical inquiries and support requests from customers or members of the scientific community
  • Ability to travel (up to 50-75%) within territory, with occasional international travel

Preferred Qualifications

  • Master's degree or PhD in Molecular Biology, Genetics, Biochemistry, or a related field
  • Previous experience in a customer support or another customer-facing role with demonstrated internal and external relationship-management skills in the genomics industry
  • Experience working with CRM systems, Salesforce preferred

Compensation and Benefits

The salary range for this role is $90,000 - $100,000. This position is also eligible for bonus/incentive pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

About Lifelancer

Lifelancer is a talent-hiring platform in Life Sciences, Pharma, and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech, and IT domains. For more information, please visit our website.



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