Quality Assurance Specialist

2 days ago


Springfield, Illinois, United States Behavioral Health Network, Inc Full time
Job Summary

We are seeking a highly skilled Quality Supervisor to join our team at Behavioral Health Network, Inc. The successful candidate will be responsible for providing high-quality supervision to Quality Assistants and other direct reports, ensuring quality compliance with agency regulations and program contract requirements, and developing and implementing reports and workflows in collaboration with Senior Leadership.

The ideal candidate will have a Bachelor's degree or Master's degree in a related field, with 5 years' experience in the human services or related field, and prior supervisory or consultative experience in quality performance and assurance. They will also have considerable knowledge of principles of behavioral health, including knowledge of the classification and treatment of mental health, addiction, and services for individuals with developmental delays.

The Quality Supervisor will be responsible for analyzing data to understand implications on services, clients, staff, or other key performance indicators, and facilitating, defining, and documenting various business and clinical processes. They will also conduct site reviews and provide guidance to supervisory staff to determine whether a program meets regulatory or contract requirements.

We are committed to social justice and diversity and strongly encourage diverse candidates to apply.

Responsibilities
  • Provide high-quality supervision to Quality Assistants and other direct reports
  • Ensure quality compliance with agency regulations and program contract requirements
  • Develop and implement reports and workflows in collaboration with Senior Leadership
  • Analyze data to understand implications on services, clients, staff, or other key performance indicators
  • Facilitate, define, and document various business and clinical processes
  • Conduct site reviews and provide guidance to supervisory staff
Requirements
  • Bachelor's degree or Master's degree in a related field
  • 5 years' experience in the human services or related field
  • Prior supervisory or consultative experience in quality performance and assurance
  • Considerable knowledge of principles of behavioral health
  • Ability to analyze data and understand implications on services, clients, staff, or other key performance indicators
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please apply today



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