Assistant Manager Retail Dining

15 hours ago


Amherst, Massachusetts, United States UMass Amherst Full time
Job Summary

As a key member of the UMass Amherst team, the Assistant Manager Retail Dining will play a vital role in the day-to-day operations of Campus Center Dining. Reporting directly to the Campus Center General Manager, this position is responsible for ensuring the highest level of quality control, program enhancement, and customer service in all aspects of food production, purchasing, and presentation.

Key Responsibilities
  1. Assist the General Manager in developing and implementing operating systems, policies, and procedures to improve efficiency and cost-effectiveness.
  2. Collaborate with the General Manager to develop goals and objectives for all Campus Center Retail Dining locations.
  3. Oversee staff scheduling, training, and development to ensure a high-performing team.
  4. Conduct daily Culinary Planning Meetings with supervisors, chefs, and head cooks to review menu development, food production, and service standards.
  5. Provide exceptional customer service, greeting and interacting with an average of 50 customers and guests daily.
  6. Execute daily and special events, including merchandising, decorating, and creating an attractive display.
  7. Assist the General Manager in developing and implementing special programs to enhance the student experience, including marketing and promotion, customer services, and new concepts.
  8. Implement the Hazard Analysis of Critical Control Points (HACCP) and food allergy program.
  9. Provide overall supervision of the Campus Center in the absence of the General Manager, including nights, weekends, and days when the General Manager is scheduled off.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • ServSafe Certification required within three months of hire.
  • Proficiency in Microsoft Office, including Word, PowerPoint, and Excel.
  • Reliable transportation and a valid driver's license.
  • Ability to work in a fast-paced environment with varying degrees of manual dexterity.
  • Excellent customer service and communication skills.
  • Willingness to work beyond regular hours, including evenings, weekends, and holidays.
Working Conditions

This position requires the ability to balance, carry, push, pull, stand, bend, climb, drive, reach, sit, twist, lift, and perform repetitive movements.



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