Customer Service Liaison

4 days ago


Fresno, California, United States SINCLAIR SYSTEMS INTERNATIONAL LLC Full time

We are seeking a highly motivated Customer Service Liaison to join our team at Sinclair Systems International LLC in Fresno, CA.

Job Overview

Sinclair Systems International LLC is the leading supplier of labeling solutions to the citrus, apple, stone fruit, avocado, and greenhouse tomato packers and shippers worldwide.

As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.

Responsibilities
  • Order Management: Process orders from start to finish, verifying all information prior to input, ensuring timely delivery, and communicating status updates to customers.
  • Contract Administration: Facilitate label order and contract life cycles, supporting customers with queries, issues, and complaints.
  • Cross-Functional Collaboration: Partner with Sales, Graphic Artist, Production, Finance, and Marketing teams to deliver seamless customer experiences.
  • Inventory Management: Understand and utilize inventory processes and stock matrices as directed by the Customer Service Manager.
  • Accounting and Compliance: Process AR/ERs by inputting contract-related data, accurately setting up customer contracts, and enforcing credit holds.
Requirements
  • Bachelor's degree in Business Administration, Communications, or related field.
  • Minimum 2 years of experience in customer service, sales, or a related field.
  • Excellent communication, problem-solving, and time management skills.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.
Benefits
  • Competitive salary range: $55,000 - $65,000 per year.
  • Flexible time off (FTO), paid sick leave, ten paid holidays, medical, dental, and vision benefits.
  • Flexible spending accounts, dependent care reimbursement accounts, 401K, and profit sharing.
About Us

Sinclair Systems International LLC offers a dynamic work environment, opportunities for growth and development, and a commitment to excellence. We strive to provide exceptional service to our customers, partners, and employees alike.



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