Customer Service Ambassador

6 days ago

Fresno, California, United States Holiday Inn Express - Fresno (River Park) Full time

Job Summary

We are seeking a highly skilled Customer Service Ambassador to join our team at Holiday Inn Express - Fresno (River Park). In this role, you will be responsible for providing exceptional guest service and ensuring that every guest has a memorable stay with us.

About the Job

This is a full-time position that requires flexibility in scheduling. You must be able to work AM, PM, and Night shifts, including weekends and holidays. As a Customer Service Ambassador, you will be the face of our hotel and will interact with guests throughout their stay.

Key Responsibilities

  • Maintain confidentiality of proprietary information and follow all Company Policies.
  • Ensure Outstanding customer care at all times and maintain a friendly, cheerful, and courteous demeanor.
  • Courteously and accurately answer inquiries from potential guests and accept hotel reservations.
  • Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
  • Check in/out guests, including assigning rooms and accommodating special requests whenever possible.
  • Provide orientations of the Hotel and assist in preregistration and blocking of rooms for reservations.
  • Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
  • Process guest check-outs and follow procedures for issuing and closing safe deposit boxes used by guests.
  • Work closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Use proper telephone etiquette and perform cashiering tasks, such as bill/invoice settlement, posting charges to the guest, paid out's, etc.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Maintain the cleanliness and neatness of the front desk area.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Perform any other duties as and when assigned by management.

Requirements

  • High School Graduate or equivalent work-related experience.
  • 1-year experience in a similar position, preferably in the hospitality environment.
  • Display a competent level of computer literacy.
  • Must possess initiative, excellent guest service, and decision-making skills.
  • Ability to type at least 40 words per minute.
  • Ability to compute basic mathematical calculations.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Ability to work well under pressure coordinating multiple requests at any given time.
  • Ability to work cohesively with other departments and co-workers as part of a team.
  • Flexibility in schedule.
  • Ability to schedule various services for individuals.
  • Ability to perform job functions with minimal supervision.
  • Ability to relay instructions and ask for help.

Compensation

The estimated salary for this position is $45,000-$60,000 per year, depending on experience and qualifications. Benefits include medical, dental, and vision insurance, 401(k) matching, and paid time off.

Contact Information

Please note that we do not accept applications via email or phone. To apply, please visit our website and submit your application through our online portal.

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