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Customer Service Tax Collector

1 month ago

Fresno, California, United States HdL Companies Full time

About HdL Companies

We are a leader in the financial services sector, helping cities, counties, and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations.

Our Mission

We strive to deliver exceptional service, anticipate needs, and believe in delivering extraordinary results. Our team members individually and collectively aspire to the following core values:

Deliver Excellence In Everything – We passionately pursue excellence in everything we do.

Do The Right Thing – We always act in the best interests of our company and our clients.

Foster Relationships – We build lasting relationships based on trust with our teams and our clients.

Give Generously – We give generously of our time and resources to our teammates, clients, and communities.

Enjoy The Journey – We enjoy our journey and enthusiastically celebrate our successes.

Be Authentic, Grateful, and Humble – We are thankful for the success we have achieved individually and as a company and never take it for granted.

About This Role

We're seeking a positive, self-driven, detail-oriented individual, with a dedication to providing high-quality customer service and accurate data entry. This position will be providing local tax collection and administration services for jurisdictions in multiple states.

  • Provide customer service to taxpayers, businesses, and the public, primarily via phone and email.
  • Process and review tax returns, forms, applications, and payments daily.
  • Notify, review, and resolve outstanding taxpayer compliance issues.
  • Thorough knowledge, interpretation, and application of the local tax and business license ordinances.
  • Reconcile and report on all tax revenue activities monthly.
  • Resolve revenue discrepancies through identification, explanation, and communication procedures.
  • Analyze and review taxpayer data for refunds and potential audits.

What You'll Need To Succeed

  • Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.
  • Excellent verbal and written communication skills and ability to manage a large call volume.
  • Exceptional customer service skills and ability to de-escalate sensitive issues while upholding City standards and requirements.
  • Proven high level of accuracy and review in data entry and analysis.
  • Ability to work independently with strong organizational, decision-making, interpersonal, and conflict-resolution skills.
  • Ability to work effectively and complete tasks in a timely manner despite a heavy workload, frequent interruptions, and other occurrences inherent to this position.

Prior Experience is an Asset

  • Previous revenue or tax collection experience.
  • Knowledge and experience in the application and interpretation of local government ordinances and government-imposed transaction-based taxes and fees.

Compensation Package

The estimated salary range for this Fresno, CA position is between $52,000 and $65,000 per year, depending on experience. This is a competitive offer that includes opportunities for growth and development within our organization. Benefits include:

  • Medical, Dental, Vision, Life/AD&D, LTD, and Employee Assistance Program.
  • Paid time off for Vacation, Sick, and Holidays.
  • Employee Stock Ownership Plan.