Automotive Service Advisor and Loaner Manager

5 days ago


Lynnfield, Massachusetts, United States Kelly Jeep Chrysler Full time
Job Summary:

We are seeking a highly skilled Internal Service Advisor and Loaner Manager to join our team at Kelly Jeep Chrysler. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Meet with service clients and process dealer rental agreements
  • Create and process dealer internal service repair orders
  • Increase customer satisfaction by building customer relations
  • Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
  • Monitor and process dealer rental fleet maintenance
  • Work directly with Sales, Service, and Parts with any department to department related vehicle service request.
  • Oversee and participate in quality control
  • Participate in the development and documentation of standard operating procedures as appropriate
Qualifications:
  • High school diploma or equivalent
  • Valid driver's license & clean driving record
  • Accredited training in service advisor skills, customer satisfaction, and quality control
  • Automotive service advisor experience
  • Ability to read, write and speak English fluently
  • Ability to concentrate and accomplish tasks despite interruptions
  • Multitasking skills
  • Proficient use of computers/business machines
About Us:

Kelly Jeep Chrysler is a family-owned and operated dealership group that has been serving the North Shore community for over 55 years. We pride ourselves on providing exceptional customer service and a wide range of vehicles to meet our customers' needs. We are committed to creating a positive and inclusive work environment for our employees and are always looking for talented individuals to join our team.



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