Service Advisor and Rental Operations Manager

3 weeks ago


Lynnfield, Massachusetts, United States Kelly Jeep Chrysler Full time
Job Overview

Position Summary: We are seeking a dedicated Service Advisor and Rental Operations Manager to enhance our customer service experience. This role involves managing rental agreements for service clients, overseeing dealer rental maintenance, and generating internal repair orders for service.

Employee Benefits
  • Competitive Compensation
  • Comprehensive Medical and Dental Coverage from Day One
  • 401K Plan after 90 Days of Employment
  • Paid Time Off
  • Sick Leave
  • Vacation Benefits
  • Paid Training Programs
  • Opportunities for Career Growth
Key Responsibilities
  • Engage with service customers and facilitate dealer rental agreements
  • Generate and manage internal service repair orders
  • Enhance customer satisfaction through effective relationship building
  • Uphold the company's standards for ethical practices, professional appearance, and customer service
  • Oversee and manage the maintenance of the dealer rental fleet
  • Collaborate with Sales, Service, and Parts departments on vehicle service requests
  • Participate in quality assurance initiatives
  • Contribute to the development and documentation of standard operating procedures as necessary
Required Qualifications
  • High school diploma or equivalent
  • Valid driver's license with a clean driving record
  • Formal training in service advisory skills, customer satisfaction, and quality assurance
  • Experience as an automotive service advisor
  • Fluency in reading, writing, and speaking English
  • Ability to focus and complete tasks amidst interruptions
  • Strong multitasking capabilities
  • Proficient in the use of computers and business equipment

About Kelly Jeep Chrysler: Kelly Jeep Chrysler is a family-owned dealership group with a legacy of excellence since 1965. We pride ourselves on being the premier dealership group in the North Shore, representing brands such as Jeep, Chrysler, and more. Our guiding principle of "Honest Sales and Excellent Service" has been the cornerstone of our success. We are committed to hiring exceptional individuals who share our dedication to providing outstanding customer service.

We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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