Call Center Agent
3 days ago
Key Responsibilities:
- Telephone Handling: Manage all incoming and outgoing calls, respond to general inquiries, and route calls to appropriate departments or rooms.
- Reservations Management: Oversee the reservation process, take and confirm room bookings, and update reservation details in the system.
- In-Room Dining Orders: Process and confirm in-room dining orders, ensure timely delivery, and provide guests with menu options and answer any questions related to in-room dining.
- Guest Interaction: Address guests' calls, inquiries, and concerns in a friendly and professional manner, take messages for guests, and maintain a professional demeanor at all times.
- Communication Systems Management: Operate the hotel's PBX system, ensure it is functioning properly, and monitor and report any issues with the telephone system or equipment.
- Emergency Procedures: Respond promptly to emergency calls, follow the hotel's emergency protocol, and contact the necessary authorities if needed.
- Record Keeping and Reports: Maintain accurate logs of telephone calls, messages, in-room dining orders, and reservations, and prepare reports on telephone usage, billing inquiries, and other required documentation.
- Collaboration: Work closely with other departments such as the front desk, concierge, housekeeping, and food & beverage to provide seamless service to guests, and maintain positive working relationships with team members.
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Call Center Agent
2 hours ago
Houston, Texas, United States Five Star Call Centers Full timeFive Star Call Centers is seeking a skilled Call Center Agent to join our team. As a Bilingual Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.This is a full-time position that requires working a variety of shifts, including evenings and weekends. You must be...
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Call Center Representative
2 days ago
Houston, Texas, United States Asian American Health Coalition Full timeAsian American Health Coalition is seeking a highly skilled and compassionate Call Center Agent to join our team. As a representative of our organization, you will be the first point of contact for patients and provide exceptional service, ensuring their needs are met promptly and efficiently.Job Summary:Under general supervision, the successful candidate...
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Inbound Call Center Specialist
2 weeks ago
Houston, Texas, United States The Reserves Network Inc Full timeAre you looking for a career opportunity that offers stability and growth? Do you enjoy working in a fast-paced call center environment? If so, we encourage you to apply for this exciting opportunity as a Collections Agent with The Reserves Network Inc.In this role, you will be responsible for handling inbound calls, responding to customer inquiries, and...
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Call Center Quality Assurance Specialist
4 weeks ago
Houston, Texas, United States METRO Full timeJob SummaryWe are seeking a highly skilled Call Center Quality Assurance Specialist to join our team at METRO. In this role, you will be responsible for monitoring and evaluating call center agent performance to ensure adherence to company standards.Main Responsibilities:Quality Monitoring: Listen to recorded calls to assess agent performance against...
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Multilingual Customer Service Professional
9 hours ago
Houston, Texas, United States Frontline Call Center Full timeCompany OverviewFrontline Call Center is a leading provider of customer service solutions, dedicated to delivering exceptional support to our clients. As a key member of our team, you will be responsible for providing top-notch support to our clients through inbound calls, emails, or chat.Salary and BenefitsThe estimated salary for this position is $14.00...
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Bilingual Call Center Agent
3 hours ago
Houston, Texas, United States America Family Law Center Full timeAbout the RoleAmerica Family Law Center is looking for a skilled Multilingual Customer Service Representative to join our team in Houston. This is a great opportunity for someone who enjoys working with people and has excellent communication skills.The ideal candidate will have a strong background in customer service and be fluent in both English and...
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Call Center Professional
2 days ago
Houston, Texas, United States LPC Personnel, Inc Full timeJob SummaryLPC Personnel, Inc. is seeking a skilled Phone Support Specialist to join our team. As a Call Center Agent, you will play a vital role in providing exceptional customer service, resolving issues, and driving customer satisfaction.The successful candidate will possess excellent communication skills, a strong understanding of customer service...
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Multilingual Call Center Agent
6 days ago
Houston, Texas, United States Planet Home Lending Full timeJob DescriptionWe are seeking a highly skilled Bilingual Customer Service Representative I to join our team at Planet Home Lending, LLC. In this role, you will be responsible for providing top-notch customer service to borrowers, handling inquiries related to their mortgage loans in both English and the designated language.Key Qualifications:Bachelor's...
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Customer Service Representative
4 weeks ago
Houston, Texas, United States LPC Personnel, Inc Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at LPC Personnel, Inc. as a Call Center Agent. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing top-notch customer service.Responsibilities:Handle customer inquiries and complaints professionally and efficientlyProvide...
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Multilingual Call Center Representative
4 weeks ago
Houston, Texas, United States America Family Law Center Full timeJob OverviewWe are seeking a professional Multilingual Call Center Representative to join our team at America Family Law Center in Houston.This role involves answering incoming calls to set sales appointments and referrals to other services. As a key member of our team, you will work with a fun group of professionals in a highly computerized office...
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Bilingual Call Center Specialist
6 days ago
Houston, Texas, United States America Family Law Center Full timeAbout the RoleWe are looking for a Bilingual Call Center Specialist to work in our Houston Office. This position involves answering incoming calls, setting sales appointments, and referring clients to other services.You will be part of a fun and dynamic team working in a highly computerized office setting. The ideal candidate will be bilingual in...
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Call Center Representative
1 week ago
Houston, Texas, United States Texas Pride Disposal Solutions LLC Full timeJob Title: Call Center RepresentativeAbout Us: At Texas Pride Disposal Solutions LLC, we're committed to providing exceptional customer service and support to our clients. We're seeking a highly skilled Call Center Representative to join our team and help us deliver world-class service to our customers.Job Description: As a Call Center Representative, you'll...
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Call Center Liaison
3 days ago
Houston, Texas, United States Clayton Services Full timeJob Summary: We are seeking a Call Center Liaison to join our team at Clayton Services. The ideal candidate will have 1-2 years of experience in a customer support or call center role and be bilingual in English and Spanish.Key Responsibilities:Manage large volumes of inbound and outbound callsFollow established scripts when handling various topicsIdentify...
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Call Center Liaison
5 days ago
Houston, Texas, United States Clayton Services Full timeAbout the RoleBilingual Call Center Representative Job DescriptionThe successful candidate will have experience working in a call center environment and possess strong customer service skills. You will be required to work Monday-Sunday, 9:00 AM - 8:00 PM, and must be able to meet or exceed sales quotas.
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Home-Based Customer Support Specialist
2 weeks ago
Houston, Texas, United States Frontline Call Center Full timeAbout Us">Frontline Call Center is dedicated to providing top-notch customer service solutions through our home-based call center model. We strive to build strong relationships with our clients and employees alike, fostering a culture of excellence and teamwork.
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Call Center Associate
2 weeks ago
Houston, Texas, United States LAZ parking Full timeWork EnvironmentLAZ Parking is committed to providing a positive and supportive work environment. Our team members are encouraged to grow and develop their skills, and we offer opportunities for advancement within the company.ResponsibilitiesThe Call Center Specialist will be responsible for:Answering incoming calls in a timely and professional mannerBeing...
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Call Center Representative
13 hours ago
Houston, Texas, United States AtWork Group Full time**Job Overview:** As a Call Center Representative at AtWork Group, you will play a critical role in providing exceptional customer service and support to our clients. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are passionate about delivering top-notch customer experiences.**Estimated Salary:** $50,000 -...
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Call Center Leadership Position
3 days ago
Houston, Texas, United States Decision Information Resources Inc Full timeJob Title: Assistant Call Center ManagerAt Decision Information Resources Inc, we are committed to delivering exceptional customer service. As an Assistant Call Center Manager, you will be responsible for supporting the Call Center Manager with the day-to-day operations of the center. This includes supervising a team of customer service representatives,...
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Call Center Operations Manager
5 days ago
Houston, Texas, United States Decision Information Resources Inc Full timeJob SummaryWe are seeking an experienced Call Center Operations Manager to support the day-to-day operations of our center. This role will involve hiring and managing staff, as well as contributing to the development of call center objectives and standardized processes.Key Responsibilities:Support the Call Center Manager in hiring, training, and managing...
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Call Center Representative
5 hours ago
Houston, Texas, United States AtWork Group Full timeJob DescriptionThis is a fantastic opportunity to work as a Call Center Representative with AtWork Group. As a key member of our team, you will be responsible for servicing customers by fulfilling their requests, making outbound and inbound calls, and performing administrative duties such as data entry and responding to emails.Responsibilities:Bilingual...