Call Center Professional
4 days ago
LPC Personnel, Inc. is seeking a skilled Phone Support Specialist to join our team. As a Call Center Agent, you will play a vital role in providing exceptional customer service, resolving issues, and driving customer satisfaction.
The successful candidate will possess excellent communication skills, a strong understanding of customer service principles, and the ability to work effectively under pressure.
Key Responsibilities:
- Respond to customer inquiries and complaints in a timely and professional manner.
- Provide product information and support, addressing customer concerns and resolving issues efficiently.
- Troubleshoot and resolve product issues and concerns, escalating matters when necessary.
- Update customer records accurately and efficiently, maintaining up-to-date information.
- Stay informed about new product developments and features, ensuring expert knowledge.
- Maintain positive relationships with customers, building trust and loyalty.
Requirements and Qualifications:
- Relevant experience in customer-facing roles, preferably in sales or service.
- Excellent communication and interpersonal skills, able to engage with customers effectively.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
- A positive and professional attitude, maintaining a calm demeanor under pressure.
- Bilingual candidates are welcome to apply, as language skills may be beneficial.
Compensation: Competitive salary range of $45,000 - $65,000 per annum, depending on experience and qualifications.
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Call Center Agent
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