Call Center Professional

4 days ago


Houston, Texas, United States LPC Personnel, Inc Full time
Job Summary

LPC Personnel, Inc. is seeking a skilled Phone Support Specialist to join our team. As a Call Center Agent, you will play a vital role in providing exceptional customer service, resolving issues, and driving customer satisfaction.

The successful candidate will possess excellent communication skills, a strong understanding of customer service principles, and the ability to work effectively under pressure.

Key Responsibilities:

  • Respond to customer inquiries and complaints in a timely and professional manner.
  • Provide product information and support, addressing customer concerns and resolving issues efficiently.
  • Troubleshoot and resolve product issues and concerns, escalating matters when necessary.
  • Update customer records accurately and efficiently, maintaining up-to-date information.
  • Stay informed about new product developments and features, ensuring expert knowledge.
  • Maintain positive relationships with customers, building trust and loyalty.

Requirements and Qualifications:

  • Relevant experience in customer-facing roles, preferably in sales or service.
  • Excellent communication and interpersonal skills, able to engage with customers effectively.
  • Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
  • A positive and professional attitude, maintaining a calm demeanor under pressure.
  • Bilingual candidates are welcome to apply, as language skills may be beneficial.

Compensation: Competitive salary range of $45,000 - $65,000 per annum, depending on experience and qualifications.


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