Shift Operations Manager

4 weeks ago


Brownsville, Texas, United States Wendy's Full time

Job Summary:

As a Shift Supervisor at Wendy's, you will be responsible for supervising operational activities during non-service hours and assisting exempt management in supervision during service hours. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Supervise open and close activities during non-service hours.
  • Provide work direction to crew members.
  • Address performance problems of crew members that require immediate attention.
  • Monitor product quality and take corrective action where necessary.
  • Follow store cleaning plan.
  • Monitor positional and service line organization.
  • Monitor service times and determine efficiency.
  • Exhibit a positive customer service attitude at all times.
  • Control labor usage against sales readings and recommend corrective action to General Manager where necessary.
  • Follow store plans as set by the unit manager.
  • Control food cost by minimizing waste.
  • Assist in training and cross-training of positional skills, as directed by the unit manager.
  • Follow all procedures in the Operational Procedures Manual.
  • Ensure time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
  • Adhere to cash control and banking policies, know register procedures.
  • Maintain safe working conditions by following all safety and security policies and procedures.
  • Ensure dress policy is followed at all times.
  • Follow all maintenance procedures and Preventative Maintenance Schedule duties.
  • Use consistent and appropriate practices in carrying out supervision and work direction accountabilities.
  • Alter the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.

Requirements:

  • Thorough knowledge of Wendy's Operational Procedures and Standards.
  • High School graduate or equivalent educational certificate.
  • At least 1 year of experience in the restaurant industry.
  • Must be at least 18 years of age.


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