Shift Operations Manager
4 weeks ago
Job Summary:
As a Shift Supervisor at Wendy's, you will be responsible for supervising operational activities during non-service hours and assisting exempt management in supervision during service hours. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Supervise open and close activities during non-service hours.
- Provide work direction to crew members.
- Address performance problems of crew members that require immediate attention.
- Monitor product quality and take corrective action where necessary.
- Follow store cleaning plan.
- Monitor positional and service line organization.
- Monitor service times and determine efficiency.
- Exhibit a positive customer service attitude at all times.
- Control labor usage against sales readings and recommend corrective action to General Manager where necessary.
- Follow store plans as set by the unit manager.
- Control food cost by minimizing waste.
- Assist in training and cross-training of positional skills, as directed by the unit manager.
- Follow all procedures in the Operational Procedures Manual.
- Ensure time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
- Adhere to cash control and banking policies, know register procedures.
- Maintain safe working conditions by following all safety and security policies and procedures.
- Ensure dress policy is followed at all times.
- Follow all maintenance procedures and Preventative Maintenance Schedule duties.
- Use consistent and appropriate practices in carrying out supervision and work direction accountabilities.
- Alter the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.
Requirements:
- Thorough knowledge of Wendy's Operational Procedures and Standards.
- High School graduate or equivalent educational certificate.
- At least 1 year of experience in the restaurant industry.
- Must be at least 18 years of age.
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