Front Desk Team Member
6 days ago
We are seeking a highly skilled Front Desk Team Member to join our team at Roami in Miami. This is an excellent opportunity for individuals who enjoy providing exceptional guest service and working in a dynamic environment.
Job DescriptionThe Front Desk Team Member will be responsible for ensuring that guests have a memorable experience by providing a problem-free stay. This includes welcoming guests upon arrival, providing friendly and efficient service, and resolving any issues that may arise during their stay.
The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work independently with minimal supervision. They will also be able to multitask and prioritize tasks effectively, while maintaining a professional demeanor at all times.
Responsibilities- Welcome guests warmly and make them feel valued and attended to.
- Review daily arrivals and prepare for guest arrival.
- Perform front desk check-in/out duties.
- Anticipate guests' needs and provide exceptional guest service.
- Monitor and engage with guests in the lobby/bar area, ensuring safety & security.
- Offer restaurant and activity recommendations.
- Assist guests in arranging transportation, tours, etc.
- Act as liaison between guests and any department necessary, including Housekeeping, Maintenance, etc.
To be successful in this role, you will need:
- A minimum of 1 year of previous experience in Guest Services (Hotel, STR, or similar industry).
- English Spanish bilingual.
- Flexible schedule availability and being open to working weekends and holidays.
- Organized, hardworking, ownership mentality, and detail-oriented.
- High energy, bubbly personality, and customer service attitude.
- Ability to deal with difficult guests; solving guest problems in a timely manner.
In return for your dedication and hard work, we offer a rewarding benefits package that includes:
- Health Benefits.
- Paid Sick and Vacation Time.
- Mental Health days.
- 401(k) Retirement plan - Roami Matches 100% up to 3% of your salary.
- Incentive-based bonus program.
- Discounted room nights at our properties.
- Discounts for friends and family at our properties.
- Health and Wellness quarterly allowance.
- Mileage Reimbursement.
The estimated annual salary for this position is $45,000 - $60,000, depending on experience.
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