Customer Service Representative

4 weeks ago


Phillips, Wisconsin, United States Kroger Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Courtesy Clerk/Grocery Bagger. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Bagging and Customer Service: Bag groceries for customers at checkout, ensuring that contents are not damaged and that customers receive excellent service.
  • Merchandise Handling: Assist customers with removing merchandise from the bottom of the cart, offer to help with loading bags into their vehicle, and perform basic shelf conditioning.
  • Store Maintenance: Clean spills, collect and pick up trash inside the store and parking lot, and maintain a clean and safe environment for customers.
  • Inventory Management: Understand the store's layout, locate products, and conduct price checks for cashiers.
  • Safety and Security: Reinforce safety programs by complying with safety procedures, identify unsafe conditions, and notify store management.
  • Food Safety: Adhere to all food safety regulations and guidelines.
  • Equipment Maintenance: Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
Requirements
  • Customer Service Skills: Provide excellent customer service, handle stressful situations, and maintain a positive attitude.
  • Communication Skills: Effectively communicate with customers, colleagues, and management.
  • Teamwork: Work collaboratively with other team members to achieve sales and customer service goals.
About Us

Kroger is a leading grocery retailer with a rich history of innovation and commitment to customer satisfaction. As a member of our team, you will have the opportunity to work with a diverse group of individuals who share a passion for food and people. We strive to create a positive and inclusive work environment that allows our employees to grow and develop their skills.



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