Mobile Device Management Specialist
14 hours ago
Key Responsibilities:
- Provide technical expertise in Mobile Device Management using Mobile Iron and JAMG technologies.
- Ensure adherence to quality standards, regulatory requirements, and company policies.
- Deliver exceptional customer experience through First Call Resolution and minimum rejected resolutions or Reopen Cases.
- Independently resolve tickets and ensure agreed SLA of ticket volume and time are met for the team.
- Provide support for on-call escalations or L3 level support and conduct incident and problem management.
- Contribute to the creation of proposals to drive Service Improvement Plans and participate in Knowledge Base updates and management.
Requirements:
- 5+ years of hands-on experience in Mobile Device Management.
- Strong verbal communication skills.
- Ability to work independently and as part of a team.
About HCL Technologies:
HCL Technologies is a leading IT services company that provides innovative solutions to its clients. We are committed to delivering exceptional service and quality to our customers.
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