Mobile Device Management Specialist

14 hours ago


Phillips, Nebraska, United States HCL Technologies Full time
Job Description

Key Responsibilities:

  • Provide technical expertise in Mobile Device Management using Mobile Iron and JAMG technologies.
  • Ensure adherence to quality standards, regulatory requirements, and company policies.
  • Deliver exceptional customer experience through First Call Resolution and minimum rejected resolutions or Reopen Cases.
  • Independently resolve tickets and ensure agreed SLA of ticket volume and time are met for the team.
  • Provide support for on-call escalations or L3 level support and conduct incident and problem management.
  • Contribute to the creation of proposals to drive Service Improvement Plans and participate in Knowledge Base updates and management.

Requirements:

  • 5+ years of hands-on experience in Mobile Device Management.
  • Strong verbal communication skills.
  • Ability to work independently and as part of a team.

About HCL Technologies:

HCL Technologies is a leading IT services company that provides innovative solutions to its clients. We are committed to delivering exceptional service and quality to our customers.



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